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817-273-5900
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Personal Account Representative
Duties include providing general lending information to members either in
person or via the telephone including conducting interviews, taking loan
applications, preparing loan applications for credit approval and disbursing
loans(i.e. pull credit reports as required, complete debt ratio, obtain
required documents, etc.). This position prepares loan applications
processes approved loans, up to and including disbursements, book indirect
loans and processes titles on a daily basis.
The PAR will also perform support and clerical duties including opening new
accounts, establishing IRA's, and member inquires/transfers. Take secured,
unsecured, line of credit, auto, and miscellaneous loan applications in
person and by phone and notify applicants based on the credit union’s credit
policies in a timely manner; take Home Equity loan applications, process and
complete all account openings and closings, including, but not limited to:
share, share draft, certificates, IRA’s, money markets in a helpful,
friendly manner, maintaining proper security and exercising good judgment;
perform the following functions, including, but not limited to: add & remove
joint owners, order checks, issue stop payments, request debit cards, make
adjustments to accounts (with parameters), ACH revocation, share & share
draft payroll requests, and wire transfers; open and assist members with
safe deposit boxes; receive, complete and forward member fraud requests in a
timely manner; promote and sell credit life, credit disability, GAP,
warranties; actively promote and sell the credit union’s full line of
financial services in person’ by asking appropriate questions, assessing
member needs and offering alternative solutions; refer the member to other
services in addition to the one requested. Must be able to sit at a
workstation and be comfortable talking on the telephone for extended
periods.
Requirements for this position include a minimum of 1 year previous
financial institution experience, PC skills and 10 key ability. Strong
organizational skills, attention to detail and customer service abilities
required.
A high school graduate or equivalent with demonstrated qualifying experience
in loan application and interviewing & new account processing.
Must have working knowledge of Microsoft Office software.
Bilingual skills (English & Spanish) desired.
