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Electronic Transfer Agreement |
Truth-In-Lending Disclosure |
Schedule of Fees & Charges
ELECTRONIC
FUNDS TRANSFER AGREEMENT
ACH, ATM, Debit MasterCard, Preauthorized EFTs, easycallsm, easybankingsm, and easypaysm This EFT Disclosure and Agreement as amended from time to time (“Agreement”) sets forth the terms and conditions governing the use of Security One Federal Credit Union’s (Credit Union) electronic transfer services. Electronic funds transfers are electronically initiated transfers of money from your account through the electronic funds transfer services described below. Disclosure information that applies to all electronic services offered by SOFCU is given below, followed by specific disclosure information for each service. This Agreement takes the place of all prior agreements and disclosures governing the use of all electronic services. By retaining, using, or allowing others to use the electronic services offered by SOFCU, or by signing a Membership Application and Agreement, you are agreeing to be bound by the terms and conditions of this Agreement. What The Words Mean In this Agreement, the words “you” and “yours” mean those who sign the Membership Application and Agreement as applicants, joint owners, or any authorized users. The words “we,” “us,” and “our’’ mean the Credit Union. The word “ account” means any one or more accounts you have with the Credit Union. Transactions involving your deposit accounts will be subject to the terms of your Membership and Account Agreement and transactions involving a line of credit account will be subject to your Open-End Credit Plan Agreement and Truth-In-Lending Disclosures, as applicable. Personal Identification Number We will issue a Personal Identification Number (PIN). This number should be memorized. After memorizing it, you should destroy it. Your accounts can only be accessed by the use of an access device with the PIN. If you forget your PIN, contact the Credit Union and we will issue you a new one. You are responsible for safekeeping your access codes. You agree not to disclose or otherwise make your access codes available to anyone not authorized to sign on your accounts. If you authorize anyone to use your access codes, that authority shall continue until you specifically revoke such authority by notifying the credit union. You understand that any joint owner you authorize to use an access code may withdraw or transfer funds from any of your accounts. If you fail to maintain the security of these access codes and the Credit Union suffers a loss, we may terminate your EFT services immediately. Right to Receive Documentation You will get a monthly account statement reflecting all of your transactions unless there is no activity in a particular month. In any case, you will get the statement at least quarterly. Depending on the terminal or device used, you will receive, or you may choose to receive, a receipt at the time you make a transaction at a terminal or device. If you do receive a receipt, retain it to compare with your monthly statement from the Credit Union. Your Liability for Unauthorized Transactions Tell us AT ONCE if you believe your Card and /or PIN has been lost or stolen. Notify us at Security One FCU, PO Box 5583, Arlington, TX, USA 76005, Telephone No. 817.273.5900, orally or in writing, of the loss or theft. You could lose all of the money in your account if you do not tell us your Card and/or PIN has been lost or stolen. Your liability is $50.00 if the lost or stolen Card and/or PIN are reported more than 24 hours after discovery. If you do not tell us within (2) business days after you learn of the loss or theft of your Card and/or PIN, and we can prove that we could have stopped someone from using your Card and/or PIN without your permission if you had told us, you could lose as much as $500.00. If you have authorized someone else to use the Card and/or PIN, you are responsible for all transactions which that person or persons initiates at any time, even if the amount or transactions exceed what you may have authorized. Also, if your statement shows transactions that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money lost if we can prove we could have stopped someone from making the transaction if you had told us in time. If a good reason (such as a long trip or hospital stay) kept you from telling us, we may extend the time periods. For MasterMoney Debit transactions, you will not be liable for any unauthorized use of your card once you notify us at Security One FCU, PO Box 5583 Arlington, TX 76005-5583, Telephone No. 817.273.5900, orally or in writing, of the loss, theft or possible unauthorized use. The foregoing liability limitation does not apply unless (a) you have exercised reasonable care with the card, (b) you have not reported two or more incidents of unauthorized use on your account within the preceding 12 months, and (c) your account is in good standing. In addition, the foregoing limitation does not apply to cash advances obtained at an ATM. In any event, your maximum liability for unauthorized use will not exceed $50.00. Business Days Our business days are Monday through Friday, excluding holidays. Credit Union Liability for Failure to Make Transfers If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we may be liable for your losses or damages. However, there are some exceptions. We WILL NOT be liable for instance, if:
There may be other exceptions not specifically mentioned above. In Case of Errors or Questions About Your Electronic Transfers Telephone us at the number below and send us a written notice to the address below as soon as you can. We must hear from you no later than sixty (60) days after we sent the first statement on which the problem appeared. 817.273.5900
If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. We will tell you the results of our investigation within ten (10)* business days after we hear from you and will correct any error promptly. If we need more time however, we may take up to forty-five (45)** days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. A receipt will be mailed to you within two business days. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. * For accounts that have been open for less than thirty (30) days, we will have twenty (20) business days instead of ten (10) business days to investigate your complaint or question. If we need more time, we may take up to ninety (90) calendar days to investigate your complaint or question. If we decide to do this, we will provide you with provisional credit on your account within ten (10) business days for the amount you think is in error. ** For Point of Sale transactions and transactions initiated outside the United States, we will have ten (10) business days, and ninety (90) calendar days instead of forty-five (45) business days, unless otherwise required by law, to investigate your complaint or question. If we decide there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation. Charges In order to obtain the electronic services listed, you must open and maintain a regular savings account. All charges associated with our electronic fund transactions are disclosed in our Schedule of Fees and Charges which accompanies this Disclosure and Agreement. Disclosure of Account Information to Third Parties We will disclose information to third parties about your account or the transfers you make:
Address Change Keep the Credit Union informed of your current address to insure correct mailing of monthly statements. Amendments The Credit Union may change the terms and conditions of this Agreement from time to time by mailing written notices to your address as it appears on our records. If any change results in greater cost or liability to your or decreases access to your Accounts, you will be given at least twenty-one (21) days prior notice of the change. Prior notice may not be given where an immediate change in terms or conditions is necessary to maintain the integrity of the system and/or the security of Cards or designated accounts. Termination You may terminate this Agreement or any EFT service under this Agreement at any time by notifying the Credit Union in writing and stopping your use of your Card and/or PIN. You must return all Cards to the Credit Union. The Credit Union may also terminate this Agreement and/or your use of your Card and/or PIN with or without cause. We may do so immediately if:
If the Credit Union terminates this Agreement, it may notify any participating merchants making preauthorized debits or credits to any of your accounts that this Agreement has been terminated and the Credit Union may also program its computer not to accept your Card and/or PIN for any EFT service. Whether you or the Credit Union terminates this Agreement, the termination shall not affect your obligations under this Agreement of any EFTs made prior to termination. Ownership of Cards Any Card or other device which we supply to you is our property and must be returned to us, or to any person whom we authorize to act as our agent, or to any person who is authorized to honor the Card, immediately according to instructions. The Card may be repossessed at any time at our discretion without demand or notice. You cannot transfer your Card or Account to another person. Honoring the Card Neither we nor merchants authorized to honor the Card will be responsible for the failure or refusal to honor the Card or any other device we supply to you. If a merchant agrees to give you a refund or adjustment, you agree to accept a credit to your account in lieu of a cash refund. Joint Accounts If any of your accounts accessed under this Agreement are joint accounts, all joint owners, including any authorized users, shall be bound by this Agreement and, alone and together, shall be responsible for all EFT transactions to or from any deposit or loan account as provided in this Agreement. Each joint account owner, without the consent of any other account owner, may, and hereby is authorized by every other joint account owner to make any transaction permitted under this Agreement. Each joint account owner is authorized to act for the other account owners, and the Credit Union may accept orders and instructions regarding any EFT transaction on any account from any joint account owner. Governing Law This Agreement is governed by the Bylaws of the Credit Union, federal laws and regulations, the laws and regulations of the state of Texas and local clearinghouse rules, as amended from time to time. Any disputes regarding this Agreement shall be subject to the jurisdiction of the court of the county in which the Credit Union is located. Enforcement In the event either party brings a legal action to enforce the Agreement or collect any overdrawn funds on accounts accessed under this Agreement, the prevailing party shall be entitled, subject to applicable law, to payment by the other party of its reasonable attorney’s fees and costs, including fees on any appeal, bankruptcy proceedings, and any post-judgment collection actions, if applicable. If there is a lawsuit, you agree that it may be filed and heard in the county and state in which the Credit Union is located, if allowed by applicable law. Additional Disclosures Applicable to ACH Services Documentation of Direct Deposit If you have arranged to have direct deposits made to your account at least once every sixty (60) days from the same source and you do not receive a receipt (such as a pay stub), you can find out whether or not the deposit has been made by using easycallsm or easybankingsm. This does not apply to transactions occurring outside the United States. If the only possible transfers to or from your account are direct deposits or preauthorized deposits, you will get at least a quarterly statement from us. Disclosure of Right to Stop Payment a. Stop Payment Rights and Procedures:
b. Notice of Varying Amounts:
c. Liability of Failure to Stop Payment of Preauthorized Transfers:
Additional Disclosures Applicable to ATM Services Rules for Use By using your ATM Card (Card) with your personal identification number (PIN) at ATMs or other electronic terminals operated by a participating institution, network system, or company (collectively “terminals”), you authorize us to effect the transactions from or to your account(s) in accordance with the instructions given at the terminal(s). All Card transactions are subject to the terms and conditions of your account agreements with us governing the affected accounts. When you use an ATM not owned by us, you may be charged a fee by the ATM operator, or any network used (and you may be charged a fee for a balance inquiry even if you do not complete a funds transfer). Transactions Available You may use your Card and/or PIN to perform the following transactions:
Some of the transactions listed above may not be available at all terminals. All payments and deposits are subject to later verification by us. Because of the servicing schedule and processing time required in ATM operations, there is a delay between the time a deposit (either cash or check) is made and when it will be available for withdrawal. You should review the Credit Union’s Funds Availability Policy to determine the availability of funds deposited at SOFCU ATMs. Limitations on Transactions You may make ATM cash withdrawals up to $500 each 24-hour period as long as your available balance will cover the transaction. Various institutions which participate in networks of which the Credit Union is a member may have withdrawal limits different from the amount set forth herein. In the event that a specific ATM is so limited, you may not be able to withdraw more than the cash limit of that particular ATM. ATM Safety An ATM provides a quick and convenient way to access your money. However, use caution and remember the following safety tips whenever you use an ATM:
Responsibility for Transactions You are responsible for all transactions you make with the Card or that you authorize another person to make with the Card. You understand that if you disclose your PIN to anyone, they will have access to all accounts identified by your account number. If the Account is a joint account, all transactions involving the Account are binding on all Account holders. Additional Disclosures Applicable to MasterMoney® Debit Services Rules for Use You may use your MasterMoney® Debit Card (Card) to purchase goods and services any place MasterCard® is honored by participating merchants. Funds to cover your Card purchases will be deducted from your checking account. If the balance in your account is not sufficient to pay the transaction amount, the Credit Union will not pay the amount and may terminate all services under this Agreement, unless you have an overdraft protection account. When you use an ATM not owned by us, you may be charged a fee by the ATM operator, or any network used (and you may be charged a fee for a balance inquiry even if you do not complete a funds transfer). Limitations on Transactions
Additional Disclosures Applicable to Point of Sale (POS) Services Rules for Use If we approve your application for POS services, you may use your Card and/or PIN (Personal Identification Number) to pay for purchases from participating merchants who have agreed to accept the Card at POS terminals within the Network or such other POS terminals as the Credit Union may designate. Funds to cover your POS transactions will be deducted from your checking account. If the balance in your account is not sufficient to pay the transaction amount, the Credit Union will not pay the amount and may terminate the services under this Agreement, unless you have an overdraft protection account. Limitations on Transactions
Additional Disclosures Applicable to
Electronic Check Conversion Rules for Use If we approve easycallsm access service for your accounts, you must select a PIN (Personal Identification Number). You must use your PIN along with your account number to access your accounts. Transactions Available You may use easycallsm to perform the following transactions:
Your accounts can be accessed by easycallsm via a touch-tone telephone only. easycallsm is available for your convenience 24-hours per day. This service may be interrupted for a short time each day for data processing. Limitations on Transactions The maximum amount you may withdraw by check is $9,999.99 during any 24-hour period. Additional Disclosures Applicable to Preauthorized EFTs Rules for Use Upon instruction of (i) your employer or (ii) the Treasury Department or (iii) other financial institutions, the Credit Union will accept direct deposits of your paycheck or of federal recurring payments, such as Social Security, to your checking account. Upon instruction, the Credit Union will pay certain recurring transactions from your checking account. When you use an ATM not owned by us, you may be charged a fee by the ATM operator, or any network used (and you may be charged a fee for a balance inquiry even if you do not complete a funds transfer). Limitations on Transactions For share savings accounts, no more than six (6) preauthorized, automatic, or telephone transfers may be made from these accounts to another account of yours or to a third party in any month, and no more than three (3) of these six (6) transfers may be made by check, draft or debit card to a third party. If you exceed these limitations, your account may be subject to a fee or be closed. Additional Disclosures Applicable to easybankingsm (Internet access) Rules for Use You may use your personal computer to access your accounts. You must use your easycallsm PIN to access your accounts. easybankingsm service is accessible seven (7) days a week, 24-hours a day. You will need a personal computer and access to the Internet (World Wide Web). Your are responsible for the installation, maintenance and operation of your computer. The Credit Union will not be responsible for any errors or failures involving any telephone service or your computer. If you do not use easybankingsm for two consecutive billing cycles we reserve the right to terminate your service. Transactions Available You may use easybankingsm to perform the following transactions:
Limitations on Transactions For share savings accounts, no more than six (6) preauthorized, automatic, or telephone transfers may be made from these accounts to another account of yours or to a third party in any month, and no more than three (3) of the six (6) transfers may be made by check, draft or debit card to a third party. If you exceed these limitations, your account may be subject to a fee or be closed. The maximum amount you may withdraw by check is $9,999.99 during any 24-hour period. Account Information The account balance and transaction history information may be limited to recent account information involving your accounts. Also, the availability of funds for transfer or withdrawal may be limited due to the processing time for ATM deposit transactions and our Funds Availability Policy. We may not immediately receive E-mail communications that you send and will not take action based on E-mail request until we actually receive your message and have a reasonable opportunity to act. If you need to contact us immediately regarding an unauthorized transaction or stop payment request, you may call the Credit Union at 817.273.5900. Additional
Disclosures Applicable to easypaysm
(bill payment service)
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